Shipping & returns

Most in-stock orders are dispatched the same business day when they are placed before our afternoon cut-off. Orders placed after the cut-off, at weekends, or on public holidays go out the next business day.

Our warehouse operates Monday – Friday · 8:00 a.m. – 4:00 p.m. PST. If your order is time-critical, call (818) 908-2623 and we will confirm the dispatch date before you commit.

Screen printing, embroidery, tailoring and patch sewing are done in-house, which keeps decoration lead times measured in days rather than weeks. Exact turnaround depends on the volume, the placement count and whether artwork has already been approved.

Your account manager quotes the decoration lead time alongside the garments so there is a single date on the order, not two.

We ship nationwide across all fifty states. Local accounts in the Los Angeles area can also collect from our North Hollywood warehouse during showroom hours.

Shipping is quoted per order based on weight and destination. Bulk and program orders are quoted with freight included.

Unworn, undecorated stock apparel in its original packaging can be returned or exchanged. Contact your account manager first so we can issue a return reference and route it to the right bay.

Decorated, tailored and custom-manufactured goods — printed or embroidered garments, custom patches, custom-die badges and engraved name plates — are made to your specification and cannot be returned unless the fault is ours.

If something arrives damaged, mis-picked or not to the approved proof, tell us and we will correct it at our cost.

Stocked apparel is priced the same from S to 6XL — there is no big-and-tall surcharge. If you are unsure of a size run across a team, ask for a sizing sample set before committing to a full order.

Trousers can be hemmed to your specific dimensions by our in-house tailors; specify the inseam when you order.